Cancellation policy
Subscription & Cancellation Policy
This policy applies only where you buy a product as a subscription. One-time purchases are not affected by it. It forms part of our Terms of Service, and our Refund & Return Policy and Shipping & Delivery Policy apply to every subscription delivery.
1. What a subscription is
A subscription is a recurring order: the product is sent to you repeatedly, at the frequency shown on the product page and at checkout, and your payment method is charged automatically for each renewal until you cancel.
The price, the billing frequency and the fact that the subscription renews automatically are always shown before you subscribe. You only get a subscription by choosing the subscription option — we never convert a one-time purchase into a subscription.
2. Billing and renewals
Each renewal is charged to the payment method used at sign-up, at the frequency you chose. You receive an email confirmation for every renewal order, with the amount charged, so a renewal never happens silently.
If a renewal payment fails, we may retry it. If it keeps failing, the renewal is not sent and the subscription may be paused or cancelled. You are never charged more than the price shown for your plan.
3. How to cancel
You can cancel at any time, free of charge. Email help@get-lunovia.com with your order number and the word cancel — no reason needed, no questions, no cancellation fee. We reply within 24 hours, 7 days a week, and confirm the cancellation in writing.
Cancellation stops all future renewals. To avoid being charged for the next renewal, cancel before its billing date; if you are not sure when that is, email us and we will tell you.
If your account area offers a self-service option to manage the subscription, you may also cancel there — both routes work, and the earliest cancellation counts.
4. If you cancel just after a renewal was charged
Email us straight away. If the renewal has not been dispatched, we cancel it and refund it in full. If it has been dispatched, it is treated like any other order: our 30-day promise in the Refund & Return Policy applies, and you can return it for a refund.
5. Pausing or skipping
If you would rather pause your subscription or skip a delivery than cancel, email us — we will arrange it wherever possible and confirm in writing what was changed.
6. Deliveries
Each subscription delivery follows our Shipping & Delivery Policy: orders are processed within 1–2 business days and delivered in an estimated 7–14 business days, with free standard shipping and tracking. Each delivery is covered by the 30-day promise and, where applicable, by the rules for sealed, perishable and hygiene-sensitive items.
7. Changes to price or product
If the price of your subscription changes, or the product is materially changed or discontinued, we tell you by email before the change applies to you. You can cancel before the next renewal and the change will never be charged to you without that notice.
8. Your statutory rights
Wherever you live, you keep every cancellation, cooling-off and refund right that the law of your own country gives you for subscriptions and recurring payments. Nothing in this policy reduces those rights, and where this policy is more generous than your local law, the more generous term applies.
9. Contact
Lunovia · Email: help@get-lunovia.com — we reply within 24 hours, 7 days a week. Please include your order number.